Return and Refund Policy

Our Commitment to Customer Satisfaction

At Rudraksha Cart, we understand that sometimes customers may not be completely satisfied with their purchase. In such cases, we are always ready to listen and find the best solution. Our 3-day return policy is designed to give our customers peace of mind, ensuring that they have the opportunity to return or exchange a product if necessary.

We value customer satisfaction above all else and are committed to providing a smooth and transparent return process. Our goal is to ensure every customer has the best possible experience, and we will go the extra mile to make things right when needed.

Return Duration

Products can be returned within 3 days of delivery.

Criteria for Return/Exchange

Please review the following criteria before initiating a return, exchange, or refund:

• Return requests must be made within 3 days of receiving the order.
• Provide necessary details such as the order number and item details.
• The product must be in its original condition with labels, boxes, and invoices intact.
• A video of the package being opened may be required at the time of delivery.
• Shipping charges for return and re-shipping will be payable by the customer.
• Returns are only accepted for orders placed through our official website.

Note: The returned item will be verified before processing the request. The product must be unused and in its original condition for a return or exchange to be approved.

Return Process

If you wish to initiate a return or exchange, please follow these steps:

• Contact us via email or phone with your order details and reason for the return/exchange.
• Provide your name, address, pincode, and two mobile numbers for the pickup request.
• We will process your request after verifying the returned product physically.

Refund Policy

At Rudraksha Cart, we prioritize transparency and customer satisfaction. In the event of a return, our refund process takes approximately 7 days to complete after the return is successfully initiated. Refunds will only be provided after a thorough inspection of the returned item.

The refund process may take up to 7 days after the item is verified. Refunds will be credited to the same payment source used at the time of purchase.

Please ensure you have read our return policy carefully before initiating a return. We assure you that we will process your refund as efficiently as possible.

Our goal is to ensure that our customers are completely satisfied with their purchase from Rudraksha Cart. We value our customers' trust and strive to make their shopping experience smooth and hassle-free.